Apple Pay suppression message scares our users



  • I'm working on a mobile app that uses NFC to connect to specific devices. For iOS phones, we are required to https://developer.apple.com/documentation/passkit/pkpasslibrary/1617078-requestautomaticpasspresentation , because otherwise the Wallet app will show up when presenting the phone to a device with our app open.

    If we do this, an iOS phone will show the following (unchangeable) system pop-up to inform the user:

    iOS system pop-up

    This pop-up is causing some concern at our end users. Two of the most common comments we get:

    1. Payment? What payment? I thought this app was free!
      Yes the app is free, and no we do not take any form of payment from you. We simply suppress the Wallet app when you use our app.

    2. My Wallet app will not work? But I use that a lot!
      The Wallet app only doesn't work if you have OUR app open. Any other time, it still works

    My first solution would be a better pop-up text, but since we cannot change it, we need to think of something else.

    What can i do to make it more clear that we are not asking for payments, OR completely blocking the iOS wallet app?



  • Can't speak about completely blocking the iOS wallet app (maybe a question for Stackoverflow?). Regarding making it clear that you are not asking for payments, you can add a page explaining that, which shows up before the pop-up. Another way could be to have an FAQ section on your app that explains this popup.




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