Photos and videos not showing up on Windows in DCIM\Camera for Galaxy S21 Ultra



  • Often I can't see any files in DCIM\Camera on my Galaxy S21 Ultra running Android 12. Last night it worked and I copied multiple GB of videos / images, then it didn't work the next times I tried.

    I've tried the following steps:

    • Rebooting phone and computer
    • Uninstalling the phone in Device Manager under Portable Devices
    • Updating the USB driver using the ... menu in Smart Switch
    • Updating the USB driver by downloading directly from Samsung
    • Enabling USB Debugging mode and rebooting (this made things worse so I had to turn it off)
    • Changing the USB mode to charge only and then back to "USB for file transfer"
    • Changing the USB mode to "USB for image transfer"

    Any ideas on how to fix this?



  • This was able to be solved using the Files app to move a bunch of images to another folder and move those off the device and then the DCIM\Camera folder worked again (read online that the image count can be a cause of this issue).

    As a tip, pressing and holding and dragging allows selecting a bunch of files relatively easily.




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