Google Play store gift card - not accepting?



  • I have born in LocationA, and I have registered an nice gmail email address when I was young in LocationA.

    I have moved to LocationB, and bought a new phone in LocationB.

    Now, I got a gift card (which shall be redeemed via https://play.google.com/redeem .

    However no matter what I do, it keeps telling me:

    Couldn't redeem this code. This code can only be used in LocationB

    I'm currently at LocationB. My phone has been bought in LocationB. I just made a mistake that I born in LocationA.

    So what now? Come on Google, why are you this stupid?

    If I open https://pay.google.com and check my "Addresses", I have only one, guess what: in LocationB.

    Everything is in LocationB, and Google's very perfect AI keeps telling me that an error occured as I can only redeem this gift code in LocationB.

    It's really a shame. Also, that Google has so smart customer care that it seems much faster and wiser to ask this question from the community, as I can imagine I'm not the only one suffering from this "feature".



  • Google fixed this after more than a week.

    They haven't give me any reason or root cause, nor any possible steps to avoid this in the future.

    Congrats.


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