Is there a support methodology for UAT?
For quality assurance engineeres supporting the UAT phase of the customer, is there any defined methodology to track support issues, communicate, define roles and responsibilities while communicating?
morde last edited by user
There is no defined methodology for UAT support as such. However you can follow what we do. We are an Agile Team following Scrum. One iteration is dedicated to UAT support and we have a different test strategy for UAT support defining the roles, responsibilities, risk mitigation and escalation path. We do have QA on call support for 24*7 for these two weeks and the client is billed accordingly. In UAT support we support them with configurations, data setup and other issues. Hope this helps