What are the deliverables of the QA department?
The company I work for conducts quarterly performance reviews. As a member of our small QA team I've been ask to help define this process. A lot of what I do is identifying issues and collaborating with the devs to reach a solution.
What are the deliverables of the QA department? Would any hard metric be useful?
I fear that if a metric were ‘number of issues identified’ (for example), that might lead to a focus on creating a large number of issues with little value.
Any suggestions would be appreciated.
The deliverable is information about the system.
The purpose is to help people make better decisions, based on information about the system.