What are the deliverables of the QA department?



  • The company I work for conducts quarterly performance reviews. As a member of our small QA team I've been ask to help define this process. A lot of what I do is identifying issues and collaborating with the devs to reach a solution.

    What are the deliverables of the QA department? Would any hard metric be useful?

    I fear that if a metric were ‘number of issues identified’ (for example), that might lead to a focus on creating a large number of issues with little value.

    Any suggestions would be appreciated.



  • The deliverable is information about the system.

    The purpose is to help people make better decisions, based on information about the system.



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