How to present a documentation from user point of view?
inna last edited by user
I am preparing documentation on a software product for my company. Can anyone provide me suggestions for preparing a better document will help me a lot. Are screenshots necessary while preparing the documentation ?
Writing documentation for a software product is not easy. When I did it I had to keep in my mind that how the users use the software and I built up the main line of the document. Basically, the documentation followed the user journeys.
But, later we were able to define the different roles who use the software. So to have higher satisfaction I upgraded the documentation which followed the user journeys of the different roles who use the software.
After that I had to learn their language (they were accountant and finance experts) and I used their language in the documentation. Later I asked a few of them to review it before it will be published for all.
Based on this little experience whenever I have to write something I ask the next questions to identify the goals of the documentation: - who will use the software? - how they will use it? - what the main user journeys are? - what the main roles are?