What are some common UX Design and Problem solving frameworks/checklists?



  • Are there any standard checklists or frameworks for UX Problem Solving?

    EDIT: I realize there's no one-size fits all, but looking for a starting point. Might not do all of the steps, but might prevent missing a step.

    In Technical troubleshooting there is the standard TroubleShooting method I learned in the military, similar to the Scientific Method

    1. Identify the Symptom
    2. Confirm/Reproduce the Symptom
    3. Identify possible Causes (in software this would be breaking the program down into pieces/components)
    4. Test each possible cause to rule it out
    5. Once we confirm the component that is causing the problem, try to break it down further.
    6. Fix problem
    7. confirm fix by repeating Step 2.
    8. Document solution if it's likely to occur again.


  • UX is not a process, there isn't a manual. Sometimes you need to understand the business needs, other times you need to discover the user needs.

    Do not repeat the tactics which have gained you one victory, but let your methods be regulated by the infinite variety of circumstances.
    -- Sun Tzu

    But if you want some framework, you must read Jaime's book UX Strategy. In this book you will discover methods and how to apply them. Another book, Tim Brown's book Design Thinking, you will discover a Design Thinking process.



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