User research strategy



  • I am a rookie. As the only UX designer on my team I have been assigned to create the research strategy. The product is an existing Learning Management System (LMS) and the vision is to revamp and add new features. I need guidance on how to create a plan and how long it takes to prepare.

    I have been given 3 days and I couldn't negotiate as I haven't created one in the past.



  • Start by thinking about what you want to discover. It sounds like you've already been tasked with improving an lms (whatever that is) and adding features to it.

    So you'll need to discover what improvements need to be made. I'd start with a Heuristic Evaluation or Cognitive Walkthrough, quick and cheap methods you can do yourself. Then consider a round of usability tests to discover the problems that users have with the existing system.

    I'm going to assume you weren't told to just "add some features" to the thing, though it wouldn't surprise me if you were. One of the "UX 101" principles is that features shouldn't be added unless there's a provable need that it will fill. So you could do some shadowing sessions to discover how potential users use your current system. From there you'll see what shortcuts they use, what other systems they refer to, etc. These will help you determine what additions are needed.

    I'm making assumptions about what you need and what kind of system you're working on, so modify my thought process here for your own purposes.



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